January 28th 2005

      Inside corporative training
for forty employees in Water Distribution and Canalisation Company Pleven Ltd. lead Qualification Fund on January 28th 2005. Topics: Law for regulation of water distribution and canalization services; client-orientated approach; telephone-call center; center for services; client service levels in the water sector.

13-15 January 2005

      The third phase of the training
for the Management of Water Distribution and Canalization Company Pleven Ltd. (WDCC) in the common project between WDCC Ltd. and Qualification Fund for building of integrated communication strategy of the company took place on 13-15 January 2005 in the village of Slivek, region of Lovech. The participants listened to the opinion of leading specialists from the engineer branch of the water distribution and canalization services (priorities for evaluation of break downs in water distribution pipe system, methods for evaluation of loses, pressure tests, methods for regulating the pressure in the pipe system, joining structure diversions, evaluation of water distribution in profit areas, water stealing, legalization of structure diversions) and from the sphere of public corporative communication (PR campaigns, telephone-call center; center for services; client service levels in the water sector). The brand new situation of relations between water regulator, water operator and the final customer (the client) was revealed in front of the audience. Simulative games accompanied the specialized training for complains and document-turnover. At the end of the training seminar the management team of Water Distribution and Canalization Pleven Ltd. elaborated out two operative plans – engineer-technical one and communication-informative one. The participants received certificates.